In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become one of the world’s largest suppliers of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers
Freight Forwarder Ocean Import
DSV Air & Sea is in search of a dynamic and personable multi-tasker who is driven by their own success, as well as the success of their team and the Company as a whole. If you can deliver a high quality of customer service and teamwork in an exciting and fast-paced position, this may just be the perfect opportunity for you.
The Freight Forwarder coordinates import or export shipments for one or more customer accounts. The Freight Forwarder is the primary point of contact for the customer, internal, and third-party service providers relating to the movement of the customer’s freight. The Freight Forwarder is responsible for ensuring operational excellence, high productivity, and customer satisfaction.
Duties and Responsibilities
Provide accurate, timely, and proactive customer service to the Company’s customers as well as effectively communicating and coordinating with internal departments and third parties to meet customer requirements
Process simple and complex freight forwarding services, while following all government regulations and abiding by company policies and procedures -Shipment/order management -Obtain service quotations and optimize costs -Timely and accurate scheduling of hazardous and non-hazardous ocean and/or air bookings -Coordinate customs brokerage -Ensure the complete and timely transfer of cargo (pick up, delivery, etc.) -Prepare, assemble, and process shipment documentation and billing through the Company’s designated system(s) and obtain any required shipment release(s) -Monitor and control services
Process shipments in line with Company standards with regard to accuracy and expected productivity as measured by Key Performance Indicators
Identify other transactions and tasks that may be required to meet the needs of the customer
Maintains thorough understanding of regulations and laws affecting international transport of cargo
Cross train on other customer accounts and assist with training new / transferred employees
Other duties and responsibilities as assigned
Skills and Competencies
Thorough understanding of the principles and methods for moving goods by air, sea, train, or land
Thorough understanding of clerical needs, policies, and processes involved in freight transport
Excellent communication and interpersonal skills
Excellent spatial and problem-solving skills as needed to combine and plan shipments
Basic and complex math knowledge
Effective negotiation skills
Ability to identify process improvements and escalate suggestions to management
Ability to work well under pressure and meet deadlines
Proficiency with Microsoft tools (Excel, Outlook, and Word)
CargoWise One knowledge a plus
Accurate typing ability
Ability to learn new applications quickly
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, colour, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law.
DSV – Global transport and logistics
DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.
