Freight Forwarder (Ocean Import) – Erlanger – USA

Job Overview


  • Adhere to DSV policy and procedures and ensure that all work is carried out to preset service levels
  • Disciplined and professional attitude must be displayed at all times
  • All communications via telephone, e mail, Facsimile etc. are to handle in a professional manner, as this reflects our company
  • Ensure all areas of Finance (Vendor Invoices, Clearing Invoices) are handled/maintained to a 1st class standard and all queries are addressed and resolved as soon as possible
  • Maximize profitability on all files handled as well as to be cost conscious at all times
  • Credit check all files according to DSV policy and escalate irregularities where appropriate
  • Ensure all filing, is done regularly, tidily and accurately
  • To build close, strong relationships with all our Customers, DSV offices, Overseas agents and Service providers
  • To identify areas of our business which require improvements i.e.: operational processes, cost control, customer service, attention to detail and work with your colleagues to resolve accordingly
  • Provide 1st class customer service as well as pay attention to detail at all times
  • Any other ad-hoc duties as required by your supervisor/manager


  • Candidates should have 3 years freight forwarding experience, ideally in Sea Imports
  • Ability to work on own initiative and as part of a team
  • To be prepared to learn all aspects of the team’s work with desire and ability to provide cover and assistance on a regular basis
  • Ability to work efficiently and accurately
  • Excellent communication skills
  • Customer focus with proactive attitude
  • Candidate should process a desire to progress within the team demonstrating the ability to take on more responsibility in time.

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