The primary duty of a Freight Forwarder is to review and process shipment transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service. Serves as the primary contact for all parties concerning assigned account contracts. Performs all duties correctly, cost-efficiently, and according to Company standards using the regular exercise of discretion and independent judgment.
Duties & Responsibilities
Promote positive relationships by ensuring excellent, timely and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team.
Establish detailed profiles and procedures that properly represent import and export processes.
Receive, review and process high-volume and/or complex import and export transactions for clients, including booking, billing, classifications, processing data through the Company’s system and obtaining consular releases as well as other government agency releases as appropriate
Check shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.
Process bills of lading and provide clear instructions to the team for handling each shipment.
Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the applicable government agencies, Code of Federal Regulations.
Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use and setting profit margins for individual shipments.
Review and monitor all Shipper Export Declaration rejections, requests for information from client and any government agency as well as other correspondence.
Adhere to all domestic and international shipping regulations, communicating changes in domestic and foreign regulation procedures to client, co-workers and third parties in a clear, concise and timely manner.
Identify transactions and tasks that require special handling, recommend improved processes to management and implement resolutions within assigned scope of responsibility.
Identify, investigate and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against Company and client standards.
Alert client to special areas of concern or potential problems in the shipping process.
Educational background / Work experience
Three to five years experience in Ocean Import logistics (will consider Ocean Export experience as well)
Three years of experience in a role involving extensive client contact required
Familiarity with domestic and international geography including countries and major cities
Extreme attention to detail, including the ability to predict and circumvent issues before they occur and taking the proper corrective action
Ability to be highly productive while keeping cool under pressure
Excellent communication skills, both written and verbal
Skills & Competencies
Mathematical Skills
Excellent math skills, along with the ability to calculate freight measurements, weight and convert to international units.
Other Skills
Familiarity with domestic and international geography including countries and major cities
Extreme attention to detail, including the ability to predict and circumvent issues before they occur and taking the proper corrective action
Ability to be highly productive while keeping cool under pressure
Excellent communication skills, both written and verbal
