DSV USA

Freight Forwarder (Ocean Export) – Romulus – USA

Job Overview

Your tasks and responsibilities

  • Complete process of shipment includes arranging for pick-up or inland transportation, booking, timely document preparation (bill of lading, DSV invoicing, certificate of origin, export declaration and/or AES, if applicable), follow-up with tracking and tracing to final destination.
  • Customer Service responsibilities include maintaining communication with vendor, shipper, customer, carrier and DSV offices throughout the process.
  • Negotiate cost-effective rates with service providers to ensure maximum profitability.
  • Booking & coordination of most cost effective and efficient means to export goods as per client requirements.
    Immediately report problems, operation disputes or discrepancies to supervisor, manager or branch manager.
  • Ensure that export process is in compliance with company and industry quality assurance standards (ISO, Customs, etc.).
    Employees may also have additional responsibilities in accordance with supporting a specific department(s)/division(s) and/or be tasked with specific, individualized assignments.
  • Resolve issues respective to meeting client requirements such as data input and general customer service inquiries related to tracking and tracing.
  • Resolve billing discrepancies and discrepancies against client SOP’s.

Your skills and experience

  • High school diploma or equivalent
  • A minimum of 2 years relevant experience in freight forwarding preferred.
  • 3 to 5 years of current work experience in ocean freight forwarding specifically, a definite    plus.
  • Prior use of CargoWise One a plus
  • Good working knowledge of domestic and international geography including countries, major cities, seaport.
  • Basic Knowledge of U.S. Administration Regulations (FAA, FMC, EAR, Hazmat) and other government agency requirements.
  • Strong verbal and written communication skills; and PC skills including Word and Excel.

More Information

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