Complete process of shipment includes arranging for pick-up or inland transportation, booking, timely document preparation (bill of lading, DSV invoicing, certificate of origin, export declaration and/or AES, if applicable), follow-up with tracking and tracing to final destination.
Customer Service responsibilities include maintaining communication with vendor, shipper, customer, carrier and DSV offices throughout the process.
Negotiate cost-effective rates with service providers to ensure maximum profitability.
Booking & coordination of most cost effective and efficient means to export goods as per client requirements. Immediately report problems, operation disputes or discrepancies to supervisor, manager or branch manager.
Ensure that export process is in compliance with company and industry quality assurance standards (ISO, Customs, etc.). Employees may also have additional responsibilities in accordance with supporting a specific department(s)/division(s) and/or be tasked with specific, individualized assignments.
Resolve issues respective to meeting client requirements such as data input and general customer service inquiries related to tracking and tracing.
Resolve billing discrepancies and discrepancies against client SOP’s.