DSV USA

Freight Forwarder (Ocean Export) – Herndon – USA

Job Overview

Duties & Responsibilities

  • Provide accurate, timely, and proactive customer service to the Company’s customers as well as effectively communicating and coordinating with internal departments and third parties to meet customer requirements
  • Process simple and complex freight forwarding services, while following all government regulations and abiding by company policies and procedures
    -Shipment/order management
    -Obtain service quotations and optimize costs
    -Timely and accurate scheduling of hazardous and non-hazardous ocean and/or air bookings
    -Coordinate customs brokerage
    -Ensure the complete and timely transfer of cargo (pick up, delivery, etc.)
    -Prepare, assemble, and process shipment documentation and billing through the Company’s designated system(s) and obtain any required shipment release(s)
    -Monitor and control services
  • Process shipments in line with Company standards with regard to accuracy and expected productivity as measured by Key Performance Indicators
  • Identify other transactions and tasks that may be required to meet the needs of the customer
  • Maintains thorough understanding of regulations and laws affecting international transport of cargo
  • Cross train on other customer accounts and assist with training new / transferred employees
  • Other duties and responsibilities as assigned

Skills & Competencies

  • Thorough understanding of the principles and methods for moving goods by air, sea, train, or land
  • Thorough understanding of clerical needs, policies, and processes involved in freight transport
  • Excellent communication and interpersonal skills
  • Excellent spatial and problem-solving skills as needed to combine and plan shipments
  • Basic and complex math knowledge
  • Effective negotiation skills
  • Ability to identify process improvements and escalate suggestions to management
  • Ability to work well under pressure and meet deadlines
  • Effective organizational skills
Educational Background / Work Experience
Language Skills
  • Fluent English
  • Secondary languages are a plus
Computer Literacy
  • Proficiency with Microsoft tools (Excel, Outlook, and Word)
  • CargoWise One knowledge a plus
  • Accurate typing ability
  • Ability to learn new applications quickly
Physical and/or Mental Requirements / Working Conditions
  • Work is generally sedentary in nature but may require standing and walking for up to 10% of the time.
  • Work is generally performed within an office environment with standard lighting, temperature, and office equipment available.
  • While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.
  •  The employee uses computer and telephone equipment.
  • Specific vision requirements of this job include close vision and distance vision.
  • While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.
  • The noise level in the work environment is usually low to moderate.
  • Travel may be required by automobile, airplane, train, etc. <5%.
  • The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

More Information

Apply for this job
Share this job