JOB PURPOSE / SUMMARY
To meet and exceed customers’ requirements for the safe and efficient transport of their cargo from A to B, effectively and in accordance with company quality procedures and statutory requirements. Competent full operational control of client accounts to ensure SLA/ SOPs are adhered to
DUTIES AND RESPONSIBILITIES
Accepting and processing import/export and Cross Trade bookings and communication to required network and carrier partners.
Checking and issuing all associated documentation such as master bills, house bills of lading and import & export customs compliance.
Monitoring International air freight shipments from booking acceptance, liaising with network offices and carrier suppliers to ensure timely delivery at required destinations.
Maintaining up to date visibility on all customer consignments and transit variances to adhere to customer service levels in line with SLA/SOPs.
Pro active and efficient resolution of all operational problems/ invoice queries to maintain customer service levels in accordance with SLA/SOPs.
Pro-active liaison with network partners and suppliers to ensure required timelines are met.
Customer notification and coordination of problem solving and resolutions when required.
Ensure revenue/profit guidelines are in line with budgetary requirements.
Ensure expected customer service levels are maintained at all times as voice of the customer.
Issuing quotations, invoicing and suppliers purchase orders. Passing airline carrier accounts.
General administrative duties and issuing quotations where necessary
A minimum of 3-4 years previous experience in air/ocean freight forwarding is essential.
Experience in both Air imports and exports would be an advantage.
Account management experience desirable.
Excellent problem solving, planning and organising skills.
Excellent communication/telephone skills.
Strong administrative and customer service skills.
Ability to work under pressure using own initiative.
Proficient in Microsoft Excel/Word.
ABOUT DSV CAREERS
Do you want to be part of something 55,000 times bigger than you?
That’s how many colleagues you’ll have on a journey towards connecting the world and making your mark.
We believe that people are able to achieve their potential if they take ownership of their own career. That’s why we’ll give you every opportunity to do just that.
People are at the core of who we are – the drive, talent and devotion they bring to the table every day are what make DSV the exciting place it is. It’s a dynamic and fast-moving environment with rapid decisions at every level – where ambition meets teamwork in an effort to face challenges, succeed, move forward and make a difference. We care about your opportunity to influence the path of your career, whether you want to advance locally or look for adventures abroad. With a massive global reach and offices in more than 80 countries, the opportunities are plenty.
If you have the right drive, the right talent and enjoy responsibility, we’ll give you the support you need to explore the reach of your potential.
We are freight forwarders, salespeople, accountants, forklift drivers, IT engineers, specialists and countless others – and we all made the choice to forward our careers.
Join us and forward your career at DSV.