Process and follow Shipper’s Letter of Instructions accurately.
Prepare and process Delivery Orders, Dock Receipts, Warehouse Work Orders, air Bills of Lading, Insurance Certificates, Certificates of Origin, Consular Documents, Shipper’s Export Declarations, and Customs Invoices through the XXXX system.
Meet all Company and government deadlines for processing these documents.
Prepare and/or send advance notification of shipments and documents to banks, shippers, consignees, and destination offices, as required and within Company standards.
Arrange, book, and confirm cargo space on vessels. Coordinate the ordering of cargo to port.
Calculate air freight rates and marine insurance accurately and according to established procedures.
Close files and distribute documents in accordance with pertinent requirements and in compliance with export standards.
Communicate with clients, coworkers, and supervisors in a clear, concise, and timely manner.
Adhere to all domestic and international shipping regulations.
Provide excellent and timely customer service, under the close supervision and advice of the department Supervisor or Manager, by informing clients of the status of shipments and referring clients to a higher-level authority when questions are beyond scope of responsibility.
Advise department Supervisor or Manager of any transaction problems or irregularities.
Adhere to all company policies, procedures, and guidelines, such as the Code of Conduct, assigned work schedules, and attendance requirements.
Perform other duties as assigned.
Education & Experience
High school diploma or equivalent.
A minimum of one year international transportation industry experience preferred or a minimum of two years of college courses in supply chain logistics, international transportation, or a related field of study.
Must successfully complete, or have completed, on-site systems training by a qualified team member.
Actively improve knowledge of domestic and international shipping regulations through self-study and attendance at all approved external seminars and at applicable courses and seminars presented or assigned by the Company.
Job skills & specifications
Very good verbal communication skills and past customer service experience are required, as work includes extensive phone contact with carriers and other parties concerning the air export process.
Very good written communication skills to compose routine letters and to edit and proof business correspondence and reports.
The ability to organize, prepare, and assemble documents or reports containing data from several sources.
The ability to use Company-standard software for word processing, spreadsheets, etc., to generate more elaborate reports, charts, and graphs as applicable.