Headford USA

Freight Forwarder Air Export – Atlanta – USA

Job Overview

  • Salary offer ▵ $50,000 - $65,000 p/a

Our company is in search of a dynamic and personable multi-tasker who is driven by their own success, as well as the success of their team and the Company as a whole.  If you can deliver a high quality of customer service and teamwork in an exciting and fast-paced environment, this may just be the perfect opportunity for you.  The Freight Forwarder works closely with clients and internal team members in this key role which is the crux of our business.

Duties and Responsibilities

  • Provide accurate, timely, and proactive customer service to the Company’s customers as well as effectively communicating and coordinating with internal departments and third parties to meet customer requirements
  • Process simple and complex freight forwarding services, while following all government regulations and abiding by company policies and procedures
    -Shipment/order management
    -Obtain service quotations and optimize costs
    -Timely and accurate schedule air bookings for Pharma / Cold Chain materials
    -Coordinate customs brokerage
    -Ensure the complete and timely transfer of cargo (pick up, delivery, etc.)
    -Prepare, assemble, and process shipment documentation and billing through the Company’s designated system(s) and obtain any required shipment release(s)
    -Monitor and control services
  • Process shipments in line with Company standards with regard to accuracy and expected productivity as measured by Key Performance Indicators
  • Identify other transactions and tasks that may be required to meet the needs of the customer
  • Maintains thorough understanding of regulations and laws affecting international transport of cargo
  • Cross train on other customer accounts and assist with training new / transferred employees
  • Other duties and responsibilities as assigned

Skills and Competencies

  • Thorough understanding of the principles and methods for moving goods by air, sea, train, or land
  • Thorough understanding of clerical needs, policies, and processes involved in freight transport
  • Excellent communication and interpersonal skills
  • Excellent spatial and problem-solving skills as needed to combine and plan shipments
  • Basic and complex math knowledge
  • Effective negotiation skills
  • Ability to identify process improvements and escalate suggestions to management
  • Ability to work well under pressure and meet deadlines
  • Effective organizational skills

Educational Background / Work Experience

Language Skills

  • English
  • Secondary languages are a plus

Computer Literacy

  • Proficiency with Microsoft tools (Excel, Outlook, and Word)
  • CargoWise One knowledge a plus
  • Accurate typing ability
  • Ability to learn new applications quickly

More Information

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Headford USA

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