Headford UK

Freight Forwarder

Job Overview

  • Salary offer ▵ DOE


To assist with the day to day operation of the combined Customer Service / Spot Rate Department. You will be working as part of a team dealing with customer enquiries. Ensuring the highest level of service is experienced at all times. You will also be involved in communicating with Airlines on a regular basis as well as building and maintaining solid relationships with existing and potential customers.

Main accountabilities include

  • Handling Customer queries / bookings for Export & Import Consignments via e-mail and telephone.
  • Receiving & responding to spot rate enquiries via telephone and e-mail.
  • Negotiating best possible deals with airlines and overseas partners.
  • Building and maintaining solid relationships with existing and potential customers.
  • Securing business and maximising profits.
  • Working to a high level of accuracy
  • Checking with Airlines and partners that shipments have departed as planned.
  • Completing various reports e.g. web bookings fail to show or require to be re-booked.
  • Call Answering – Ensuring the telephones are answered in a timely and professional manner.
  • Emails – ensure any email communication is answered as quickly and politely as possible.
  • To assist Export Agents / Spot rate negotiators and Management as and when required.

Qualifications and Experience

  • Excellent communication skills both verbal and written.
  • Knowledge of Imports and Exports within the Air Cargo and Express.
  • Excellent time management skills to ensure workloads are completed on a daily basis.
  • Good telephone manner with previous experience of high call volumes.
  • Good Operational & product knowledge desirable.
  • Ability to work on own initiative and function within a team.
  • Must be proactive & forward thinking.

More Information

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