Experienced Freight Forwarder (Ocean Import) – Atlanta – USA

Job Overview

Duties & Responsibilities

  • Provide accurate, timely, and proactive customer service to the Company’s customers as well as effectively communicating and coordinating with internal departments and third parties to meet customer requirements
  • Process simple and complex freight forwarding services, while following all government regulations and abiding by company policies and procedures
    -Shipment/order management
    -Obtain service quotations and optimize costs
    -Timely and accurate scheduling of hazardous and non-hazardous ocean and/or air bookings
    -Coordinate customs brokerage
    -Ensure the complete and timely transfer of cargo (pick up, delivery, etc.)
    -Prepare, assemble, and process shipment documentation and billing through the Company’s designated system(s) and obtain any required shipment release(s)
    -Monitor and control services
  • Process shipments in line with Company standards with regard to accuracy and expected productivity as measured by Key Performance Indicators
  • Identify other transactions and tasks that may be required to meet the needs of the customer
  • Maintains thorough understanding of regulations and laws affecting international transport of cargo
  • Cross train on other customer accounts and assist with training new / transferred employees
  • Other duties and responsibilities as assigned

Skills & Competencies

  • Thorough understanding of the principles and methods for moving goods by air, sea, train, or land
  • Thorough understanding of clerical needs, policies, and processes involved in freight transport
  • Excellent communication and interpersonal skills
  • Excellent spatial and problem-solving skills as needed to combine and plan shipments
  • Basic and complex math knowledge
  • Effective negotiation skills
  • Ability to identify process improvements and escalate suggestions to management
  • Ability to work well under pressure and meet deadlines
  • Effective organizational skills

Educational Background / Work Experience

Language Skills

  • English
  • Secondary languages are a plus

Computer Literacy

  • Proficiency with Microsoft tools (Excel, Outlook, and Word)
  • CargoWise One knowledge a plus
  • Accurate typing ability
  • Ability to learn new applications quickly

More Information

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