DSV UK

European Land Customer Service – DSV Air and Sea Ltd

Job Overview

 MAIN PURPOSE OF THE ROLE
To deliver first class customer service and operational efficiency through the bookings process.

To achieve cash collection related performance targets.

KEY ACCOUNTABILITIES

Customer Service, Bookings Process and Transport Management

  • The provision of excellent customer service throughout the European Land bookings process, with effective management and resolution of all associated operational issues.
  • Planning and optimising transport requirements to drive margin and savings.
  • The timely processing of bookings and additional charges in DSV’s operating system to ensure customer satisfaction and to enable the Customer Service Administrators (CSAs) to raise sales invoices at the earliest opportunity.
  • Data input accuracy when working in operating systems and a “right-first-time” approach to avoid unnecessary rework.
  • The making and facilitation of export / import customs entries and documentation when appropriate.
  • Close liaison with suppliers through the bookings, loading, transportation and delivery processes, in line with customer requirements and agreed service levels.
  • Proactive identification and speedy resolution and / or escalation of issues impacting customer service, cash or operating performance levels.
  • Proactive challenge and negotiation of supplier performance levels and additional charges in the best interests of DSV and its customers.

Cash Management

  • The efficient and effective daily management of aligned customer credit control responsibilities in accordance with the credit control procedure and associated training.
  • To provide support to CSAs and the Procurement team relating to supplier invoice queries.

Process

  • Support and involvement in other key European Land business processes, subject to customer and team requirements:
    • Spot quotations
    • Safety incident investigations
    • Customer complaint investigations
    • Claims handling

Role Cover

  • The provision of full and effective role cover for aligned Customer Service Representatives.

PERSON SPECIFICATION

  • The job holder must be a strong team player with excellent verbal and written communication skills.
  • The individual must operate with a close attention to detail and have a good appreciation of process and the importance of adherence to work instructions for operational efficiency and effectiveness.
  • The individual must be adaptable,  proactive  and  have  a  high  level  of  customer  focus  and enthusiasm.
  • The job holder must be able to prioritise tasks whilst working under pressure
  • Some attendance and positive contribution to selected customer and supplier review meetings may be required.  There may me some domestic and international travel requirements attached to the role.
  • The job holder must possess a commercial awareness in support of DSV and customer financial performance.
  • Customer service experience in a chemical logistics / forwarding environment is desirable.
  • Experience and knowledge of international transportation and documentation, as well as a good geographical knowledge is desirable.
  • Fluency in written and spoken English is essential.  Other European language skills are valued but not essential.

ROLE COMPETENCIES

  • Flexibility ~ ability to alter behaviour and opinions in light of new information or changing situations. Tenacity ~ repeated and enduring efforts to overcome obstacles and / or to complete tasks. Thoroughness ~ seeking completeness and accuracy.
  • Self-Control ~ continuing to perform effectively in stressful and difficult situations.
  • Initiative ~ engaging in proactive behaviour; seizing opportunities.

WHAT WE CAN OFFER YOU

  • A role in a successful, dynamic company
  • Be a part of a strong team of performance driven colleagues
  • Competitive salary
  • Great future career prospects for advancement
  • A professional working environment

ABOUT DSV CAREERS
Do you want to be part of something 75,000 times bigger than you?
That’s how many colleagues you’ll have on a journey towards connecting the world and making your mark.
We believe that people are able to achieve their potential if they take ownership of their own career. That’s why we’ll give you every opportunity to do just that.
People are at the core of who we are – the drive, talent and devotion they bring to the table every day are what make DSV the exciting place it is. It’s a dynamic and fast-moving environment with rapid decisions at every level – where ambition meets teamwork in an effort to face challenges, succeed, move forward and make a difference. We care about your opportunity to influence the path of your career, whether you want to advance locally or look for adventures abroad. With a massive global reach and offices in more than 80 countries, the opportunities are plenty.
If you have the right drive, the right talent and enjoy responsibility, we’ll give you the support you need to explore the reach of your potential.
We are freight forwarders, salespeople, accountants, forklift drivers, IT engineers, specialists and countless others – and we all made the choice to forward our careers.
Join us and forward your career at DSV.

 

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DSV UK

Global Transport and Logistics