Toll Group, USA

Domestic Services Administrator – United States

Job Overview

Primary duties & responsibilities

  • Ensure that Toll Global Forwarding is engaged with fit for purpose transport providers to ensure cargo is delivered to required expectations.
  • Accurately and clearly capturing information about number & size of shipment movements to analyse expenditure and maximize profitability.
  • Provide to management group regular updates of transactions / events & status of cargo movements.
  • Monitoring and reconciliation of accounts payable/receivable, in regard to paperwork and processes of effectively managing a positive cash flow.
  • Promoting efficiency and safety and maintaining legal compliance matters pertaining to Fleet management.
  • Ensure compliance with state & federal requirements.
  • Supporting product development for TL/LTL/Expedite/etc to promote to new and existing Toll customers.
  • Serving as a liaison between the operational support functions of Toll and trucking vendors to meet internal and customer expectations and KPIS.

Skills essential to the job

  • Able to develop instructions and processes regarding cargo delivery facilitation.
  • Understanding of KPI, revenue, gross, and net profit reporting.
  • Customer/carrier Management / Negotiation skills.
  • Methodical, planned and organised with high attention to detail.
  • Knowledge of domestic trucking requirements, markets and regulations.
  • Understanding of maximizing revenue and minimizing cost to maximize profitability.
  • Understanding of importance of tasks and urgency of each task, and the internal capability to complete the most urgent tasks first as it relates to customer service.
  • Ability to prioritize the resources to ensure jobs are processed according to FMCSA/DOT requirements
  • Liaising with Vendors/suppliers & DC’s as to daily / weekly / monthly schedules to ensure fit for purpose resource planning.
  • Liaising with Transport Company as to cargo availability and customer delivery date / time.
  • Results-orientated and resilient
  • Sound planning and analytical skills.
  • Commercial focus


  • Higher Education in a relevant discipline
  • 5+ years in asset/non-asset trucking operations and/or customer service experience and extensive transport industry knowledge
  • Legally authorized to work in the United States without company sponsorship
  • Remote work but a preference for this employee to reside in the greater Columbus, OH region to attend periodic team meetings in person.
  • Highly qualified candidates may reside out of the Columbus, OH area.

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Toll Group, USA

Providing Global Logistics