DHL Global Forwarding (USA)

Domestic Operations Specialist – Peabody – USA

Job Overview

Key Responsibilities

  • Handle incoming customer calls with the intent of providing customer satisfaction, retention, and growth
  • Perform and direct overall order and service-related activities for assigned Key Accounts
  • Ensure timely and accurate information is provided to customers in a professional manner
  • Respond to inquiries through phone, mail, email, fax, website, and/or face-to-face contact with customers
  • Facilitate resolution of highest level of escalated or sensitive customer complaints through verbal or written contact with customer with broad use of discretion
  • Act as a liaison with various departments to ensure complaints are resolved to the customer’s satisfaction

Skills / Requirements

  • Exceptional Customer Service skills
  • Very strong communication skills (oral and written)
  • Experience using and functionally competent with MS Office Outlook Email, Word, and Excel
  • Strong decision making, problem solving, and analytical skills
  • Demonstrated organizational skills, ability to prioritize, and work in fast-paced environment
  • Experience working in the freight forwarding / logistics industry is preferred but not required
  • CargoWise system experience is a plus

Our VisionThe Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

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DHL Global Forwarding (USA)