DHL Global Forwarding (USA)

Domestic Freight Customer Service Agent – Grapevine, Texas

Job Expired

Job Overview

DHL Global Forwarding (DGF) is the world leader in domestic, ocean, air freight services and one of the leading providers of freight forwarding services. Around 30,000 employees work to ensure we transport our customers of shipments by land, air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

 

We have an exciting opportunity for an experienced DOMESTIC FREIGHT CUSTOMER SERVICE AGENT to direct and coordinate the domestic land/air movement of freight, This Agent will ensure constant optimization to deliver maximum productivity; ensures compliance with group business strategy and local business environment; adhere to regulations and internal procedures; and manage the ongoing interface with Customer Service, Product, and Global Service Centers. This position will be based at our Grapevine, TX location.   Shift available is mid-day (ie: 11am-7pm, or 12pm-8pm).

 

Key Responsibilities:

  • Handle incoming customer calls with the intent of providing customer satisfaction, retention, and growth
  • Perform and direct overall order and service-related activities for assigned Key Accounts
  • Ensure timely and accurate information is provided to customers in a professional manner
  • Respond to inquiries through phone, mail, email, fax, website, and/or face-to-face contact with customers
  • Facilitate resolution of highest level of escalated or sensitive customer complaints through verbal or written contact with customer with broad use of discretion
  • Provide advanced customer support
  • Act as a liaison with various departments to ensure complaints are resolved to the customer’s satisfaction
  • Recommends operational improvements
  • Support First Choice, ISO and Process Improvement Company initiatives
  • Ensure adherence to all Company Best Practice processes and principles
  • Review and escalate Profit and Loss issues to improve operational performance to include cost controls, vendor management, account profitability, carrier selection and other profit enhancing opportunities
  • Achieve established company and individual Key Performance Indicators
  • Other similar responsibilities as needed/assigned

 

Skills / Requirements:

 

  • 5+ years Freight Forwarding experience
  • Competent with Logistic Management or similar programs
  • Functionally competent with MS Office
  • Strong, applicable problem solving /analytical skills
  • Demonstrated Organizational Skills
  • High Level Leadership Skills (communication, motivation and interpersonal skills)
  • Demonstrates strong communication capabilities
  • Easily capable of making well informed decisions
  • BS/BA degree, desired
  • This job has expired!
Share this job

DHL Global Forwarding (USA)

FORWARDING EXPERTS WITH GLOBAL REACH & LOCAL KNOWLEDGE