Forwarding Jobs / USA

Documentation Coordinator – Miami – USA

Job Overview

  • Salary offer ▵ $50,000 - $55,000

General Purpose of the Position

The Documentation Coordinator is responsible for assisting and follow up with customers regarding  their bookings, cargo, documentation, and communicate with customers in a timely manner. Acts as a  liaison between sales representative and customers. Assists with bookings, follows-up on customer  complaints, traces cargo, releases documents on southbound/inter-island shipments and responds in a  timely manner to customer inquiries. Conducts research as needed, follows up and maintains current customer accounts.

Duties & Responsibilities

  • Responsible for coordination of bookings, documentation, cargo tracing, and any other inquiries from customers.
  • Constant follow-up with customers and/or agents regarding shipment status, processes, and  documentation needed.
  • Process bookings, documentation into GDZ system.
  • Ensure all documents are prepared in a timely manner for shipments to be on time and without  issues.
  • Guarantee that all documentation is accurate and conforms to industry, federal, and  international regulations.
  • Interact with the terminal on a daily basis to ensure containers are gated in properly and timely.
  • Prepare reports as requested.
  • Other duties as requested.

Required Education, Knowledge & Skills

  • Strong knowledge of export and imports documentation, regulations, and processes.
  • Ability to effectively communicate with vendors, customers, and other departments within the  company.
  • Exceptional problem-solving abilities.
  • Detail oriented.
  • Very organized.
  • Strong ability to prioritize workflow.
  • Microsoft Excel, Microsoft Word.
  • Associates Degree or equivalent plus 2-5 years previous experience.
  • Bilingual English/Spanish.

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Forwarding Jobs / USA

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