Documentation Coordinator – Miami – USA

General Purpose of the Position

The Documentation Coordinator is responsible for assisting and follow up with customers regarding  their bookings, cargo, documentation, and communicate with customers in a timely manner. Acts as a  liaison between sales representative and customers. Assists with bookings, follows-up on customer  complaints, traces cargo, releases documents on southbound/inter-island shipments and responds in a  timely manner to customer inquiries. Conducts research as needed, follows up and maintains current customer accounts.

Duties & Responsibilities

• Responsible for coordination of bookings, documentation, cargo tracing, and any other inquiries from customers.
• Constant follow-up with customers and/or agents regarding shipment status, processes, and  documentation needed.
• Process bookings, documentation into GDZ system.
• Ensure all documents are prepared in a timely manner for shipments to be on time and without  issues.
• Guarantee that all documentation is accurate and conforms to industry, federal, and  international regulations.
• Interact with the terminal on a daily basis to ensure containers are gated in properly and timely.
• Prepare reports as requested.
• Other duties as requested.

Required Education, Knowledge & Skills

• Strong knowledge of export and imports documentation, regulations, and processes.
• Ability to effectively communicate with vendors, customers, and other departments within the  company.
• Exceptional problem-solving abilities.
• Detail oriented.
• Very organized.
• Strong ability to prioritize workflow.
• Microsoft Excel, Microsoft Word.
• Associates Degree or equivalent plus 2-5 years previous experience.
• Bilingual English/Spanish.