Profit and loss responsibility for the ocean district or defined territory and all branches within
Manage customer service activities to meet and exceed customer expectations
Demonstrate ability to influence, motivate, and inspire employees to achieve targeted objectives
Recruit, train and evaluate sales team to ensure success again KPI and budget goals
Coordinate and monitor sales procedures as related to call frequencies, target accounts, operations, tracing, and shipment problems
Ensure consistency in sales administration through audits of activity measurement reports
Active participant in annual / quarterly sales budget development
Monitor pricing activity, leverage dashboard tools and challenge lane level hit rate
Coordinate and monitor sales procedures as related to call frequencies, target accounts, operations, tracing, and shipment problems
Utilizes effective communication skills / methods internally and externally
Support all administrative and financial functions associated with the district and branch activities, including budget processes
Direct leadership of customer service support functions in conjunction with the respective product leader in the location(s). Ensure customer retention and resolution to customer complaints and issues are properly addressed and documented through the management escalation process
Work directly with ocean product to support implementation of new service programs and maintain existing service programs
Improve productivity through efficient scheduling, adherence to standard operating procedures, and implementation of new service-oriented schedules
Maintain the security of freight in accordance with security policy
As Quality Manager for the domiciled location, responsible for maintenance and revisions to the cross functional Company quality system as applicable to that location, including the development and execution of locally defined policies and procedures and document management
Ensure a safe working environment through consistent practice of safety programs and procedures
Support the selection and placement of staff, ensure staff receives training for their job activities, and define specific job assignments in conjunction with the local and/or area product management
Oversight of ocean product performance metrics to ensure required levels of productivity and organizational objectives are met
Establish and maintain positive employee relations and promote excellent internal communication. Oversee implementation of affirmative action programs as required
Appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions Deliverables & Achievables:
Build a high performing customer service and commercial teams within the district or assigned territory area who will outpace the market, develop strong value for our customers and meet and exceed budget goals.
Disciplinary Management for all general management tasks of the Lead Branch; Operations, Finance, Sales, HR. Works in coordination with Functional Units and Ocean Products to execute in accordance with functional strategies
Disciplinary Manager for Branch Ocean Managers within Geographic District assigned
Align with the ocean product strategy and manage and develop sales team within area of responsibility
Develop sales competency assessments and provide feedback to commercial team and product to level set status to goals
Prepare and review sales planning and reporting tools with commercial team and product to ensure alignment of customers and trade lanes
Establish and review Market ID process to support quality forecasting
Provide recommendations to control sales costs
Ensure that within district customer profiles, SOPs, tariffs are current and updated timely
Ensure standards, policies, KPIs and procedures are in place and adhered to
Work with Trade Lane Operations Centres to make sure all customer operational requirements are met
Requirements
Exceptional interpersonal, analytical, problem-solving, and communication skills required. Bachelor’s degree or equivalent required.
Prefer 10 years of related ocean management experience. 7 years of experience in sales, customer service or operations is required.
Manage P&L of $30 – $55 mil GP per year.
Manage team up to 35-100 FTE as per designated district territory and complex customer base. We are an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
