Dispatch Cartage Coordinator – Franklin Park – USA

Job Overview

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Duties & Responsibilities

Pick-up & Delivery Management
  • Maintain and develop policies and processes to support pick-up & delivery within the district
  • Establish and define intra-branch communication for all cartage operations
  • Ensure that policies and plans formulated are in line with the organization’s goals
  • Organize and lead daily huddles with primary cartage provider
  • Make recommendations for policy or service territory changes
  • Collate data and information on customer requirements
  • Create policy & process for approving cartage network diversions
  • Work with branch to establish standard service times and customer requests and advise branch when additional charges may be needed
  • Develop new strategies to maintain or improve on the quality of service delivery
  • Maintain guidelines for all accessorial approvals & payments
  • Develop strategies to increase profit and minimize cost incurred on service delivery
  • Develop and maintain strategies to meet performance metrics established by CHQ
Warehouse Operations
  • Establish warehouse set-up for unloading and loading of all line haul consolidation to and from all pick-up and delivery trucks
  • Attend and contribute to weekly warehouse performance meetings
  • Facility set-up & equipment management
  • Establish and oversee the processes required for all CFS needs and 3rd parties
  • Establish staff and schedule requirements
  • Troubleshoot manifest discrepancies and manage OS&D
Service Provider and Data Management
  • Ensure equipment requirements are in place at branches and hubs to facilitate operations and volatility
  • Delay and exception coding and reporting
  • Prepare periodic reports and present such reports to branch management
  • Collate data on weekly cartage costs and review rates
  • Root cause analysis on service failures and corrective action as necessary
  • Work with providers to flex operations and control costs to accommodate volatility in shipping volumes
  • Accessorial approval and rate negotiation as assigned
  • Attend and contribute to carrier review and provide costing and price support for product and sales teams


  • Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Critical thinking using logic, data & qualitative reasoning
  • Must have experience using and navigating Excel documents
  • Ability to develop, evaluate, and recommend best options
  • Analytical with a strong attention to detail
  • 5+ years transportation, logistics, warehouse or related experience
  • 2+ years people management
  • Undergraduate degree in Business, Logistics, Supply Chain, or other related field preferred
  • Industry certifications, a plus
  • Excellent written and verbal communication skills.

Additional Information

Expeditors offers excellent benefits
  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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