DHL Global Forwarding (USA)

Director Customs Trade Compliance Americas – Westerville – USA

Job Overview


  • Serve as the initial contact and subject matter expert in the region for customs and trade compliance matters and provide the necessary advice, support, and content (including updates and developments)
  • Monitor adherence and support set-up of required processes to ensure DSC operates in compliance with customs and trade compliance rules and regulations, reporting concerns or issues to the RCO
  • Quality of inquiry resolution on customs and trade controls compliance topics
  • Responsible for timely support in region for internal controls assessments
  • Create and deploy country focused guidelines and instructions in line with DSC and regional policies and business priorities
  • Authority to instruct hold on shipments and provision of services where not in accordance with policy or legal mandates
  • Proactively support RCO with contract review and customer inquiries in line with set guidance and policy
  • Serves as a deputy to the RCO to implement and execute the DSC compliance management system, as required and other responsibilities permit
  • Promoting DPDHL’s Compliance policies, including, but not limited to, the Code of Conduct, Anti-Corruption & Business Ethics Policy and rules set forth for gifts, entertainment, sponsored events & hospitality
  • Maintains core compliance processes and monitoring frameworks for the compliance management system
  • Development of training initiatives to raise awareness of compliance issues
  • Leading and contributing to workshops, meetings, presentations, and (ad hoc) projects
  • Being a highly visible “point of contact” for all matters related to compliance and promoting a culture of openness for reporting compliance concerns or risks

Required Education & Experience

  • Degree in Business Management, International Trade, Finance, Supply Chain, Risk Management or similar, required
  • Advanced degree, preferred
  • 10+ years professional experience in compliance, required
  • Significant customs/trade compliance experience and knowledge in a large, global, and/or highly regulated environment (i.e. export controls, customs processes, bonded facilities, sanctions)
  • Experience managing or implementing core corporate compliance programs (i.e. Code of Conduct, investigations, anti-bribery, conflict of interest)
  • Strong communication skills with the ability to engage in an open dialogue and to communicate technical compliance matters clearly and effectively using appropriate language, media, techniques, and tools to ensure mutual understanding and progress towards mutual goals
  • Able to establish excellent working relationships at all levels within the organization
  • Preferred, appropriate professional qualification which demonstrates technical competence (i.e. NCBFAA Certified Customs Specialist or Certified Export Specialist, Certified US Import Compliance Officer, or Certified Compliance & Ethics Professional)

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DHL Global Forwarding (USA)