Classify import items and notify Customs to determine appropriate import duties. Train and advise team members in areas of Customs regulations, classification and valuation. Maintain a high level of expertise in all areas of US Customs regulations, including customs clearance processes, classification and valuation.
Perform regular review of trade publications as well as attend all (CBP) customs sponsored seminars in assigned area.
Perform audit review on all assigned brokerage files and payments to customs.
Maintain and keep current all customs compliance documentation.
Initiate and develop written procedures, as assigned, for handling each account served by the team, including billing, classifications, valuation rules, schedule of fees, Customs correspondence, post entry process and any other related information.
Manage the appropriate databases to reflect these procedures.
Receive, review, and process high-volume and/or complex import transactions for an assigned base of accounts, including the classification and valuation of goods.
Process documents through the Company’s ABI system, obtaining Customs release and other government agency releases as appropriate.
Arrange both delivery and the invoicing of the import account for services rendered.
Review and monitor all Customs rejections, requests for information for clients and any other government agency, and other correspondence.
Adhere to all domestic and international shipping regulations.
Communicate with clients, coworkers, and supervisors in a clear, concise, and timely manner.
Provide excellent and timely customer service, under the limited supervision and advice of the department Supervisor or Manager, by proactively informing clients of the status of shipments and referring clients to a higher-level authority when questions are beyond scope of responsibility.
May identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within assigned scope of responsibility.
May provide input on team performance as assigned.
Adhere to all company policies, procedures, and guidelines, such as the Code of Conduct, assigned work schedules, and attendance requirements.
If DSV University systems training has been completed, employee may be required to train new employees in systems at branch.
High school Diploma or GED
1-2 years entry writing and/or brokerage operation experience
Prior utilization of CargoWise One preferred
Licensed Broker a definite plus
Knowledge of domestic and international geography including countries, major cities and ocean ports
Intermediate skills in Microsoft Outlook, Word and Excel
Ability to work with minimal supervision and deliver a high level of customer service
Detail-oriented, organized and the ability to effectively manage multiple priorities
Effective interpersonal skills and ability to communicate both orally and in writing