Customs Specialist – Ann Arbor – USA

What you’ll do on a typical day

• Assist internal and external customers with inquiries relative to international shipping, customs requirements, shipment tracing, billing and invoicing questions, and requests for information
• Communicate with customs brokers and customers to ensure clearance of shipments to prevent unnecessary delays at the borders
• Recognize and resolve documentation errors
• Assist drivers with shipment and trip information relative to crossing the border
• Process shipments and trips to ensure on-time service to our customers and seamless border crossings for our drivers
• Maintain accurate shipment history and audit integrity

What you need to succeed at XPO

At a minimum, you’ll need

• 1 year of related work experience
• Strong computer and typing skills
• Experience with Microsoft Office
• Availability to work a variety of shifts, including days, evenings, nights and weekends

It’d be great if you also have

• 2 years of office experience dealing with corporate customers, or inbound/outbound call center experience
• Bilingual English/Spanish
• Cross-border and customs brokerage experience
• Working knowledge of the transportation industry
• Strong problem-solving and investigative skills to bring issues to resolution
• Excellent written and verbal communication skills
• Pleasant and professional phone etiquette
• Ability to multitask, prioritize workload and remain highly organized