DHL Global Forwarding (USA)

Customs Operations Specialist (Entry Processor) – McAllen – USA

Job Overview

Key Responsibilities

  • Enter customer documentation data into our DHL systems
  • Ensure all data is properly entered and/or uploaded completely in an accurate and timely fashion
  • Work with customers to obtain missing information via telephone or email
  • Monitor communications sources for escalations such as group mailbox, telephone calls, and internal report sources
  • Take appropriate actions to expedite critical updates and monitor progress until resolved, maintaining constant flow of communication with internal customers
  • Maintains positive and professional customer relationships (internal and external)
  • May be assigned additional tasks as needed

Skills & Qualifications

  • High school diploma or equivalent (Associates or Bachelor’s degree preferred)
  • Ability to establish priorities and accomplish multiple tasks
  • Proven analytical and problem solving skills
  • Ability to work with demanding deadlines
  • Excellent communication skills (verbal and written)
  • Proficiency with Microsoft Office (Word, Excel, Outlook), database, and web-based applications
  • Good planning and organizational skills
  • Bi-lingual English / Spanish is preferred

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DHL Global Forwarding (USA)