Customs Operations Specialist (Entry Processor) – McAllen – USA

Key Responsibilities

• Enter customer documentation data into our DHL systems
• Ensure all data is properly entered and/or uploaded completely in an accurate and timely fashion
• Work with customers to obtain missing information via telephone or email
• Monitor communications sources for escalations such as group mailbox, telephone calls, and internal report sources
• Take appropriate actions to expedite critical updates and monitor progress until resolved, maintaining constant flow of communication with internal customers
• Maintains positive and professional customer relationships (internal and external)
• May be assigned additional tasks as needed

Skills & Qualifications

• High school diploma or equivalent (Associates or Bachelor’s degree preferred)
• Ability to establish priorities and accomplish multiple tasks
• Proven analytical and problem solving skills
• Ability to work with demanding deadlines
• Excellent communication skills (verbal and written)
• Proficiency with Microsoft Office (Word, Excel, Outlook), database, and web-based applications
• Good planning and organizational skills
• Bi-lingual English / Spanish is preferred