DB Schenker, USA

Customs Manager – Miami – USA

Job Overview

Tasks & Responsibilities

  • Manage Customs Department overseeing all daily activities included but not limited to clearance and audit processes in accordance with CBP guidelines, regulation and company policy in all areas of the business unit
  • Develop, implement, maintain procedures and seek continuous improvements for the department
  • Provide guidance on Customs laws and regulations to internal, external customers and staff
  • Ensure accurate and timely service, including financial controls to avoid penalties
  • Management of Customs Services and team’s performance using KPI requirements and maintain high level results
  • Maintain visibility and control of operating and work flow systems for proper use, workload management, process flow and timely activities
  • Identify strengths and weaknesses of the department and work to improve through training and guidance
  • Select and place highly motivated staff, ensure staff training and define specific job assignments
  • Manage staff performance to ensure required levels of productivity and organizational objectives are met
  • Work closely with transportation teams and peer-managers to seek mutual benefiting process improvements to drive productivity and implement best practices
  • Assist sales department acquire new accounts
  • Establish strong relationship with internal and external customers
  • Responsible for implementing new customers and maintain high level of service performance
  • Research and resolve customer complaints on Customs related and operational issues

Deliverables & Achievable

  • Financial responsibilities include revenue and gross profit growth, internal controls for profit margin at account level, timely billing and statement management for the department.


  • Capable of managing numerous staff members
  • Capable of operating high volumes of transactions
  • Basic knowledge of accounting and relative information retrieval.
  • Supervisory or management experience
  • Requires valid Customs brokerage license
  • Exceptional interpersonal, analytical, problem-solving and communication skills required
  • Strong leadership and team management skills
  • The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation
  • Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests
  • Ensure a safe working environment through consistent practice of safety programs and procedures
  • The preceding is intended to describe the general nature and level of work being performed


401(k), Dental, Direct Deposit, Holidays, Medical, Vision

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

More Information

Apply for this job
Share this job

DB Schenker, USA

Global Logistics Solutions & Supply Chain Management