Customs Entry Writer – Edison – USA


  • Process documents through the Automated Commercial Environment (ACE) portal.
  • Process ACH Duty payments.
  • Handle CF28/CF29 requests for information.
  • Work closely with other departments to deliver high level of service to customers.
  • Maintain recordkeeping as required by US Customs rules and regulations.
  • Impeccable customer service.
  • Perform other duties as assigned.
  • Serve as the primary company customs representative for your customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction.
  • Demonstrate mastery with respect to the customs brokerage products’ standard operating procedures (SOP) and best practices.
  • Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirements.
  • Develop the skill to serve as a custom’s trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of your clients.
  • Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies (PGA).
  • Adhere to a high level of operational excellence internally and externally, with respect to on-time performance, accuracy, and customer service.


  • Bachelor’s degree preferred.
  • Strongly preferred: 2+ years in shipping/logistics/supply chain management industry.
  • Depending on department needs, may need a customs-licensed individual.
  • Attention to detail.
  • Ability to prioritize and meet deadlines.
  • Proficiency in Microsoft Office, including Microsoft Excel.
  • 1+ yr of entry-writing experience

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DHL Global Forwarding (USA)