Customs Coordinator – London – UK

Job Overview

Key duties and Responsibilities

  • Responsible for the submission of accurate export and import customs entries in a timely manner, in line with HMRC Customs regulations and company AEO procedures
  • Completing appropriate due diligence checks and following escalation processes where needed
  • Coordinating customs entry submission in other countries where required, by liaising with foreign partners and ensuring the declarations are submitted in a timely manner and within agreed upon KPI’s
  • Producing and/or collecting essential shipping documentation required from customers and suppliers
  • Assisting in issuing supporting shipping paperwork (Health Certificates, Certificates of Origin, Phytosanitary Certificates, Delivery Notes, etc.) where required by customers
  • Registering the consignments and/or documents onto various HMRC portals (IPAFFS, TRACES, GVMS, etc.) as appropriate
  • Ensuring compliance with UK customs regulations, AEO requirements and company’s procedures
  • Responsible for maintaining client satisfaction by delivering best-in-class customer care, maintaining regular communication by phone and email, effectively resolving queries, issues and delays and continuously proposing solutions to improve clients’ experience
  • Maintaining Data Quality on our Supply Chain Visibility platform to guarantee accurate information is presented to customers
  • Keeping up to date with changes in regulations, laws and customs procedures

Experience & Qualities Required

  • Minimum 2 years’ experience in completing import customs entries in a freight forwarding environment is essential
  • Experience in Cargo wise would be an advantage
  • Excellent working knowledge of import and export customs procedures, tariff code, classification, commodity codes
  • Excellent attention to detail with high levels of accuracy
  • Excellent communication skills with the ability to delivery excellent customer service
  • Self-motivated, reliable, trustworthy and hardworking
  • Willingness and ability to learn quickly new skills and working practices

More Information

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