DHL Global Forwarding (USA)

Customs Brokerage Specialist – Sharon Hill – USA

Job Overview

Key Responsibilities

  • Assist new clients in onboarding/account setup process, ensuring compliance with all Regulatory agencies governing the US import process.
  • Assist in troubleshooting issues with US Customs Entries and Other Government Agency entries
  • Assist internal and external customers with inquiries regarding the US Customs process and regulations
  • Act as customer service contact for DHL US Brokerage customers
  • Dispatch shipments for delivery as they are released from US Customs
  • Prioritize dispatches based on customer requirements & shipment specifics
  • Resolve internal/external customer complaints / irregularities
  • Track final delivery through to customers door
  • Operational accounting and vendor invoice review and validation

Skills / Requirements

  • Strong customer service skills (internal and external)
  • Ability to communicate effectively, both verbally and in writing
  • Strong knowledge of US Customs Regulations and Tariffs
  • Strong knowledge of other Government agency regulations as they apply to the Customs Clearance process
  • Ability to manage vendor performance and challenge service providers when commitments are not met
  • Strong Microsoft Office skills (Outlook, Word, Excel, and PowerPoint)
  • Strong computer skills and the ability to adapt to new operating systems.
  • HS diploma or GED required
  • Generally 2-4 years of experience in area of responsibility
  • Ability to work independently in both day to day tasks, as well as problem solving

Our VisionThe Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

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DHL Global Forwarding (USA)