Customs Brokerage Specialist – Sharon Hill – USA

Key Responsibilities

• Assist new clients in onboarding/account setup process, ensuring compliance with all Regulatory agencies governing the US import process.
• Assist in troubleshooting issues with US Customs Entries and Other Government Agency entries
• Assist internal and external customers with inquiries regarding the US Customs process and regulations
• Act as customer service contact for DHL US Brokerage customers
• Dispatch shipments for delivery as they are released from US Customs
• Prioritize dispatches based on customer requirements & shipment specifics
• Resolve internal/external customer complaints / irregularities
• Track final delivery through to customers door
• Operational accounting and vendor invoice review and validation

Skills / Requirements

• Strong customer service skills (internal and external)
• Ability to communicate effectively, both verbally and in writing
• Strong knowledge of US Customs Regulations and Tariffs
• Strong knowledge of other Government agency regulations as they apply to the Customs Clearance process
• Ability to manage vendor performance and challenge service providers when commitments are not met
• Strong Microsoft Office skills (Outlook, Word, Excel, and PowerPoint)
• Strong computer skills and the ability to adapt to new operating systems.
• HS diploma or GED required
• Generally 2-4 years of experience in area of responsibility
• Ability to work independently in both day to day tasks, as well as problem solving

Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility