DHL Global Forwarding (USA)

Customs Brokerage Operations Manager – Newark – USA

Job Overview

Key Responsibilities

  • Manages and coordinates customs clearance activities in an efficient and cost-effective manner
  • Ensures compliance with federal and foreign regulations governing the shipment, receipt and documentation of imported/exported products being shipped through all DGF facilities
  • Implements and trains on policies, procedures and service standards for customs clearance operations 
  • Ensures all policies and procedures are consistently administered 
  • Has input into the development of polices based on skill set and experience
  • Responsible for meeting key performance indicators targets for a given product
  • Responsible for hiring, coaching, training, and developing subordinate staff
  • Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes

Skills / Requirements

  • 5+ years’ experience in freight forwarding import customs brokerage required
  • 1+ years’ leadership experience required
  • Customs Brokerage license preferred
  • Financial skills and budgeting experience a plus
  • Experience with demerge, storage, and dispatch a plus
  • Considerable knowledge of all regulatory aspects related to importing
  • Excellent verbal, written, and interpersonal communication skills as well as a great problem solver
  • Strong computer skills, including word processing, spreadsheet, presentation, and database applications  
  • Demonstrated personal leadership skills, sharing the core vision and values of DGF and its strategic direction

Our VisionThe Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

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DHL Global Forwarding (USA)