Expeditors, USA

Customs Brokerage Agent – Brisbane – USA

Job Overview

Major Duties & Responsibilities

  • Ensure smooth and timely customs process flow
  • Ensure accurate and timely client billing
  • Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements
  • Track and trace Customs files
  • Interact with our customers in arranging their international shipments, meeting customer service standards thus maintaining strong relationships
  • Attend any customs inspections or present documents to customs authorities when such are requested
  • Act as the liaison between the customs authorities (or other government agencies and customers
  • Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations


  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
  • Good knowledge of customs brokerage process and system essentials and legislation, especially with regards to classification, valuation and origin
  • Understanding of ocean and air documentation process
  • Knowledge of air, road and ocean transport
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)

Expeditors offers excellent benefits

  • Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
  • Holidays (10)
  • Flexible Days (2)
  • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
  • 401(k) Retirement Savings Plan with employer match
  • Employee Stock Purchase Plan (ESPP)
  • Medical, Prescription Drug, Dental & Vision Coverage
  • Health Savings Account (HSA)
  • Life and Disability Insurance
  • Paid Parental Leave (additional eligibility criteria)
  • Dependent Care Flexible Spending Account (DC FSA)
  • Commuter Benefit
  • Employee Assistance Program (EAP)
  • Training and Personnel Development Program
  • Educational Assistance and Reimbursement

More Information

Apply for this job
Share this job

Expeditors, USA

The Global Logistics Company