Expeditors, USA

Customs Brokerage Agent – Brisbane – USA

Job Overview

Major Duties & Responsibilities

  • Ensure smooth and timely customs process flow
  • Ensure accurate and timely client billing
  • Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements
  • Track and trace Customs files
  • Interact with our customers in arranging their international shipments, meeting customer service standards thus maintaining strong relationships
  • Attend any customs inspections or present documents to customs authorities when such are requested
  • Act as the liaison between the customs authorities (or other government agencies and customers
  • Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfil our customers’ instructions and expectations


  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
  • Good knowledge of customs brokerage process and system essentials and legislation, especially with regards to classification, valuation and origin
  • Understanding of ocean and air documentation process
  • Knowledge of air, road and ocean transport
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)

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Expeditors, USA

The Global Logistics Company