Kuehne+Nagel (UK)

Customer Service Specialist – Thatcham, West Berkshire, United Kingdom

Job Overview

We are currently recruiting for a Customer Service Specialist to join our hugely successful market leading international road logistics team at our Thatcham branch

Your Role

As a Customer Services Specialist you will be the main point of contact and also responsible for providing high levels of customer service to key external clients as well as providing operational support to the internal sales team

Your Responsibilities

  • To efficiently process bookings from clients and overseas agents on to the system.
  • Provide operational support for the Freight Account Managers when required.
  • To liaise with all relevant parties throughout the shipment to organise the movement of goods
  • To deal with any issues that may arise during a shipment and ensure the client and/or Freight Account Manager is updated
  • To process sales and purchase invoices of the branch
  • Working at all times to enable and develop a team culture
  • Completing any reasonable task requested of you by your supervisor/manager in a timely manner.
  • When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained

Your Skills and Experiences

  • Excellent customer service skills
  • Previous experience of transport planning / logistics environment would be advantageous
  • Have a strong attention to detail and accuracy
  • Strong communication and interpersonal skills
  • Strong organisational skills with the ability to manage conflicting priorities
  • Secondary school education or equivalent with ability to use Maths and English to an operational and professional standard

Good Reasons to Join

If you would like to become a valued member of our team then we will also make sure that you’re rewarded for your commitment and expertise. We are offering a competitive salary and 23 days holiday plus bank holidays, life assurance You will also have the opportunity to join the contributory Kuehne+Nagel pension plan and benefit from our Route 2 Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services.

About Kuehne + Nagel

With over 78,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.

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Kuehne+Nagel (UK)

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