DHL Global Forwarding (USA)

Customer Service Representative – Vista – USA

Job Overview

Role Purpose

Process orders and prepare correspondence to fulfil customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

  • Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analysing customer information. Assist with order and product management.

Required Education & Experience

  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred

More Information

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DHL Global Forwarding (USA)