XPO Logistics

Customer Service Representative – Spokane – USA

Job Overview

What you’ll do on a typical day

  • Bill shipments pursuant to applicable tariffs and pricing agreements
  • Recognize and resolve documentation errors
  • Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
  • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
  • Process over, short and damaged freight and related documentation for customer resolution

What you need to succeed at XPO

At a minimum, you’ll need
  • 2 years of customer service experience
  • Strong computer, typing and 10-key skills
  • Experience with Microsoft Office
  • Availability to work a variety of shifts, including days, evenings, nights and weekends
It’d be great if you also have
  • Transportation experience
  • Excellent verbal and written communication skills
This job requires the ability to
  • Walk and/or stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery

More Information

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XPO Logistics

We provide pivotal supply chain solutions to the most successful companies in the world