Hitachi Transport System, USA

Customer Service Representative – Elgin – USA

Job Overview

Qualities

  • Ethical with sound judgement
  • Possess a passion to help team members
  • Detail-oriented
  • Reliable, follows through
  • Balances team’s needs with goals of organization
  • Outstanding written, verbal, presentation and organization communication skills

Essential duties & responsibilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities for this job at any time due to reasonable accommodations or other reasons.

  • Perform task Safely
  • Ensure area housekeeping requirements are met
  • Abide by all OSHA rules and VANTEC Hitachi Transport System (USA), Inc.’s safety practices
  • Meet established procedures and productivity, safety and quality standards
  • Daily interaction with customers
  • Reconciling customer service issues
  • Verifying daily receiving/shipping transactions are accurate
  • Ensure customer reports, notifications and inquiries are completed timely
  • Work with management to resolve and prevent customer service issues
  • Perform other duties as assigned by manager

Competencies

  • Strategic Thinking
  • Problem Solving/Analysis
  • Project Management
  • Communication Proficiency
  • Personal Effectiveness/Credibility
  • Multi-tasking

Educational & experience

  • High School Diploma or general education degree (GED)
  • Attendance at assigned work facility is required
  • Must be familiar with current software packages such as Microsoft Word and Excel and able to work in multiple systems and able to input an retrieve data
  • Strong interpersonal skills
  • Strong written and verbal communication skills
  • Experience with various multi-task office operations preferred
  • Ability to operate a personal computer fluently
  • Ability to coordinate vendors and projects to completion

Additional eligibility qualifications

  • Ability to read, analyse and interpret documents
  • Ability to respond effectively to inquiries or complaints

More Information

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Hitachi Transport System, USA

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