Customer Service Representative – Cincinnati – USA

What you’ll do on a typical day

• Bill shipments pursuant to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

What you need to succeed at XPO

At a minimum, you’ll need

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Availability to work a variety of shifts, including days, evenings, nights and weekends

It’d be great if you also have

• Transportation experience
• Excellent verbal and written communication skills

This job requires the ability to

• Walk and/or stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery