Geodis, USA

Customer Service Rep (Transportation) – Mt Juliet – USA

Job Overview

Job Duties

  • Interacts with customers by phone, email, or in person and receives orders or changes in service
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
  • Processes and inputs all customer orders and receipts.  Runs stock reports to check for product availability
  • Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
  • Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
  • Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information
  • Assures proper invoicing of accounts by verifying computer generated invoices
  • Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
  • Reports customer feedback to management, including any signs of customer dissatisfaction
  • Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
  • Performs paperwork associated with orders including the maintenance of customer files
  • Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office
  • Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary
  • Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
  • Works with management regarding product routing for customers
  • Other duties as required and assigned
  • For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action

Requirements

  • High school diploma or GED (General Education Diploma) equivalency
  • Minimum 6 months related experience and/or training
  • Experience with AS400 operating systems and warehouse management systems preferred
  • PC literate with experience with Microsoft Outlook, Word and Excel
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

More Information

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