Hitachi Transport System, USA

Customer Service/Quoting Specialist – Elk Grove Village – USA

Job Overview


  • Possess a solid background in international transportation freight forwarding services with a working knowledge inbound and outbound services, including customer service and sales.
  • Ethical with sound judgement
  • Possess a passion to help team members
  • Detail-oriented
  • Reliable, follows through
  • Strong process and planning orientation
  • Goal-oriented, task driven
  • Balances team’s needs with goals of organization
  • Outstanding written, verbal, presentation and organization communication skills

Essential Duties and Functional Responsibilities

  • Performing tasks safely
  • Ensuring area housekeeping requirements are met
  • Abiding by all OSHA rules and Vantec Hitachi Transport System (USA), Inc.’s safety practices
  • Meeting established procedures and productivity, safety and quality standards
  • Ocean freight experience
  • Air freight experience
  • CargoWise experience
  • Provide assistance to Sales staff members (Quotation preparation, Rate inquiries to overseas, etc.)
  • Creating and maintaining Standard Operating Procedures for Inside Sales Position
  • Setting up new accounts (SOP, obtaining credit application & POA, etc.)
  • Maintaining up to date information for all customers
  • New business development through telesales and Account Management
  • Maintaining existing customers and new customer visits when it is necessary
  • Cross training to all functions in Freight Forwarding Operations
  • Generating and calculating freight quotations and sales documents
  • Liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements
  • Coordinating US Customs Brokerage to guide the freight efficiently through complex import procedures
  • Working closely with customers, colleagues and third parties to ensure smooth operation to meet deadlines
  • Maintaining communication and control through all phases of the journey, including the production of reports and statistics
  • Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight
  • Managing multiple customers across the globe coordinating shipments between multiple carriers and modes of transportation
  • Knowledge of state, federal and international applicable laws and regulations as they relate to primary services provided (i.e. Customs, Security, other import & export government agencies)
  • Supporting Freight Forwarding Operations as required
  • Performing other duties as assigned by the Manager


  • Strategic Thinking
  • Problem Solving/Analysis
  • Project Management
  • Communication Proficiency
  • Personal Effectiveness/Credibility
  • Multi-tasking

Educational & Experience

Requirements & Preferences
  • Bi-lingual Japanese Preferred
  • Excellent verbal and written communications skills
  • High school diploma / GED
  • Minimum 3 years operational freight forwarding experience
  • Professional and Presentable
  • Enthusiastic and Motivated
  • Effective, clear, and concise communication skills
  • Detail oriented with ability to solve problems independently as well as in a team environment
  • Demonstrated experience interacting, developing and maintaining customer relationships
  • Proven success in and improving quality, service, safety and client relationship in a fast-paced high-pressure setting
  • Proven competencies in Microsoft Office products
  • Ability to understand any and all safety requirements and regulations (OSHA)
  • Ability to pass all TSA background requirements
  • Ability to understand and comply with Compliance Programs
  • Ability to work flexible hours according to business needs
Additional Eligibility Qualifications
  • Ability to read, analyse and interpret documents
  • Ability to respond effectively to inquiries or complaints

More Information

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Hitachi Transport System, USA

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