Possess a solid background in international transportation freight forwarding services with a working knowledge inbound and outbound services, including customer service and sales.
Ethical with sound judgement
Possess a passion to help team members
Detail-oriented
Reliable, follows through
Strong process and planning orientation
Goal-oriented, task driven
Balances team’s needs with goals of organization
Outstanding written, verbal, presentation and organization communication skills
Essential Duties and Functional Responsibilities
Performing tasks safely
Ensuring area housekeeping requirements are met
Abiding by all OSHA rules and Vantec Hitachi Transport System (USA), Inc.’s safety practices
Meeting established procedures and productivity, safety and quality standards
Ocean freight experience
Air freight experience
CargoWise experience
Provide assistance to Sales staff members (Quotation preparation, Rate inquiries to overseas, etc.)
Creating and maintaining Standard Operating Procedures for Inside Sales Position
Setting up new accounts (SOP, obtaining credit application & POA, etc.)
Maintaining up to date information for all customers
New business development through telesales and Account Management
Maintaining existing customers and new customer visits when it is necessary
Cross training to all functions in Freight Forwarding Operations
Generating and calculating freight quotations and sales documents
Liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements
Coordinating US Customs Brokerage to guide the freight efficiently through complex import procedures
Working closely with customers, colleagues and third parties to ensure smooth operation to meet deadlines
Maintaining communication and control through all phases of the journey, including the production of reports and statistics
Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight
Managing multiple customers across the globe coordinating shipments between multiple carriers and modes of transportation
Knowledge of state, federal and international applicable laws and regulations as they relate to primary services provided (i.e. Customs, Security, other import & export government agencies)
Supporting Freight Forwarding Operations as required
Performing other duties as assigned by the Manager
Competencies
Strategic Thinking
Problem Solving/Analysis
Project Management
Communication Proficiency
Personal Effectiveness/Credibility
Multi-tasking
Educational & Experience
Requirements & Preferences
Bi-lingual Japanese Preferred
Excellent verbal and written communications skills
High school diploma / GED
Minimum 3 years operational freight forwarding experience
Professional and Presentable
Enthusiastic and Motivated
Effective, clear, and concise communication skills
Detail oriented with ability to solve problems independently as well as in a team environment
Demonstrated experience interacting, developing and maintaining customer relationships
Proven success in and improving quality, service, safety and client relationship in a fast-paced high-pressure setting
Proven competencies in Microsoft Office products
Ability to understand any and all safety requirements and regulations (OSHA)
Ability to pass all TSA background requirements
Ability to understand and comply with Compliance Programs
Ability to work flexible hours according to business needs
Additional Eligibility Qualifications
Ability to read, analyse and interpret documents
Ability to respond effectively to inquiries or complaints
