Forwarding Jobs Recruitment Division

Customer Service Operator

Job Overview

  • Salary offer ▵ DOE

Duties & responsibilities

  • Adheres fully to the companies Quality Management Systems/Standard Operating Procedures/Company Policies/Procedures (Company Handbooks) at all times.
  • Has responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of the Health & Safety regulations.
  • Adheres to the Company Equal Opportunities Policy, behaving in an anti-discriminatory, culturally sensitive manner at all times
  • Ensures confidentiality at all times, ensuring full compliance of Data Protection Act
  • Ensures the efficient use of energy supplies and the effective management of waste.
  • Answers telephones, meets and greets visitors and contractors as per company policies/procedures
  • Maintains records in accordance with established policies and procedures and audit guidelines
  • Attends and participates in internal meetings as appropriate
  • Communicates and cooperates with internal departments as appropriate
  • Participates in audits as appropriate
  • Contributes to the maintenance of good housekeeping regimes.
  • Undertakes continuous professional development (CPD) to maximise knowledge and understanding, ensuring compliance at all times with any relevant legislation.
  • Contributes ideas and suggestions to support the continued growth of the company
  • Delivers a quality customer/client service
  • Identifies potential for new business development (where appropriate)
  • Adheres to and fully supports the company’s continuous improvement programme
  • Performs miscellaneous job-related duties as assigned

Role specific duties & responsibilities

  • Adheres fully to the companies Quality Management Systems/Standard Operating Procedures/Company Policies/Procedures (Company Handbooks) at all times.
  • Has responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of the Health & Safety regulations.
  • Adheres to the Company Equal Opportunities Policy, behaving in an anti-discriminatory, culturally sensitive manner at all times
  • Ensures confidentiality at all times, ensuring full compliance of Data Protection Act
  • Ensures the efficient use of energy supplies and the effective management of waste.
  • Answers telephones, meets and greets visitors and contractors as per company policies/procedures
  • Maintains records in accordance with established policies and procedures and audit guidelines
  • Attends and participates in internal meetings as appropriate
  • Communicates and cooperates with internal departments as appropriate
  • Participates in audits as appropriate
  • Contributes to the maintenance of good housekeeping regimes.
  • Undertakes continuous professional development (CPD) to maximise knowledge and understanding, ensuring compliance at all times with any relevant legislation.
  • Contributes ideas and suggestions to support the continued growth of the company
  • Delivers a quality customer/client service
  • Identifies potential for new business development (where appropriate)
  • Adheres to and fully supports the company’s continuous improvement programme
  • Performs miscellaneous job-related duties as assigned

 

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Forwarding Jobs Recruitment Division

Freight jobs for freight people