DSV UK

Customer Service Operator – Purfleet – UK

Job Overview

Key Tasks

  • Timely and effective communication with Customers, partners and internal departments via e-mail/telephone.
  • Updating / verifying the DSV Order Management System with customer booking details.
  • Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.
  • Effective monitoring to ensure deliveries are completed within the agreed timelines.
  • Ensure that all Collection consignments are conforming to correct information.
  • Pro-active problem solving with customers and colleagues when issues arise.
  • Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.
  • Provision of PODs to meet customer requirements where necessary.
  • Provide KPI and reports both externally and internally where required
  • Resolve Credit Management Queries where necessary.
  • General Day to Day administrative duties.

What we can offer you

  • A role in a successful, dynamic company
  • A chance to work in a busy international business environment
  • Be a part of a strong team of performance driven colleagues
  • Competitive salary
  • Great future career prospects for advancement
  • A professional working environment
  • Potential yearly bonus based on company result and attendance

More Information

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DSV UK

Global Transport and Logistics