DHL Global Forwarding (USA)

Customer Service Operations Agent (Ocean Export) – Renton – USA

Job Overview

Key Responsibilities

  • Daily tracking and tracing and follow-up required to ensure timely and efficient movement of cargo and customer satisfaction; identify incidents and ensures resolution of incidents
  • Update shipment status, issue arrival notice and obtain entry documents for customs entries. Communicate with customs brokers to confirm customs release status.
  • Arrange freight release with carriers/co-load agents, confirm cargo availability
  • Provides status updates and maintains excellent relationships with customers
  • Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
  • Ability to ensure profitable cost management for cargo moves
  • May be required to perform other tasks as required (i.e.: Ocean Export)

Skills / Requirements

  • Minimum 2 years of Ocean Export / industry related experience
  • Strong financial business acumen
  • A quick learner with a “Can-Do” attitude and strong prioritization skills
  • Knowledge of INCO terms
  • Good computer skills (Excel, Word, PowerPoint)
  • LOGIS or Cargo Wise systems knowledge is a plus
  • Hazmat certification is a plus

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

  • The largest global network with more than ~30,000 passionate employees
  • The most efficient processes and fastest response times
  • The best solutions and best customer service

Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

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DHL Global Forwarding (USA)