Maersk, USA

Customer Service Manager – South Gate – USA

Job Overview

Key responsibilities

  • Serve as the key point of contact with internal and external stakeholders.
  • Coordinate with warehouse personnel to oversee incoming and outgoing account activities to ensure accuracy, completeness and condition of shipments.
  • Error and complaint resolution.
  • Manages project changes in account activity
  • Communicate with internal and external customers.
  • Follow up on all special projects.
  • Follow up on all past due monies related to account.
  • Prepare daily and monthly KPI reports.
  • Communicate with internal and external stakeholders any concerns and/or issues that may impact their respective organizations.
  • Communicate with internal and external stakeholders any ideas and solutions that may benefit their respective organizations.
  • Travel 25%

Qualifications

  • Excellent interpersonal and communication skills.
  • Previous experience in supply chain, transportation, or distribution required.
  • Ability to establish and maintain effective relationships with management staff, employees, and service providers.
  • Exceptional problem-solving skills and proven experience of relationship management through business change and growth.
  • Strong analytical and organization skills.
  • Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).

Education or Experience

  • Bachelor’s degree (B. A.) from four-year college or university; or equivalent combination of education and experience.

Company Benefits

  • Medical
  • Dental
  • Vision
  • 401k + Company Match
  • Employee Assistance Program
  • Paid Time Off
  • Flexible Work Schedules (when possible)
  • And more!

More Information

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Maersk, USA

Integrated Container Logistics & Supply Chain Services