Customer Service (Domestic Operations Specialist/Agent) – Miami – USA

Summary

• Provide best in class customer service to our customers
• Get knowledge in DHL product and service portfolio
• Master Ground & Air domestic operations
• Operate files in DHL Systems (Mercury Gate)
• Be responsible for service performance and files profitability

Tasks & Responsibilities

• Effectively and timely communicate with customers and suppliers
• Process shipment in mercury gate same day cargo is available
• Track shipments progress from Pick-up to delivery
• Timely capture milestones in the system (Mercury Gate)
• Accurate bill files
• When required support with the collection efforts.

Skills & Qualifications

• Bachelor Diploma or equivalent experience
• 2+ years’ experience in the transportation industry preferred.
• Bilingual (English and Spanish)
• Strong communication
• Ability to multi task and solve problems (make decisions)
• Solid customer service and computer skills
• Strong MS Office skills
• Attention to detail and work under pressure skills