XPO Logistics

Customer Service Admin – United Kingdom

Job Overview

Job Role

  • Assist customers and business partners via telephone and email
  • Handle customer complaints in a calm, professional manner
  • Diagnose, assess and resolve problems or issues
  • Ensures that appropriate communication methods are used to provide information to both internal and external customers as required e.g. advising deliveries, communicating with sites, dealing with customer issues, communicating with drivers, providing ETAs, etc.

Skills Required

  •  Previous experience within a transport/logistics organisation
  • Excellent IT skills (Word, Excel, Outlook)
  • Effective communication skills (verbal and written)
  • Ability to work under pressure and react quickly to customer requirements
  • Effective Customer Service Skills

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XPO Logistics

We provide pivotal supply chain solutions to the most successful companies in the world