Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess and resolve problems or issues
Ensures that appropriate communication methods are used to provide information to both internal and external customers as required e.g. advising deliveries, communicating with sites, dealing with customer issues, communicating with drivers, providing ETAs, etc.
Previous experience within a transport/logistics organisation
Excellent IT skills (Word, Excel, Outlook)
Effective communication skills (verbal and written)
Ability to work under pressure and react quickly to customer requirements