DHL Global Forwarding (USA)

Customer Program Manager – Durham – USA

Job Overview

Key Responsibilities

  • Manages the overall coordination, status reporting, and stability of customer interactions, ensuring that goals and objectives are met within agreed upon time, scope, and resource requirements
  • Develops and executes business flows and plans that incorporate the following components: time, cost, scope, quality, communications, risk, procurement, and integration
  • Responsible for understanding and successfully managing the interdependencies between internal and external business partners whose coordinated delivery is required to achieve higher organizational objectives
  • Provide clear and concise project stakeholder communication, as well as internal team communication
  • Identifies issues affecting work progress and recommends solutions with assistance
  • Partner with the DGF business and Air/Ocean Product groups to demonstrate DGF visibility solutions capabilities and solution features to the end customers and consumers of the solutions
  • Ensure alignment of business deliverables and organization’s goals and objectives

Skills / Requirements

  • Bachelors’ degree in the field of Business Administration or a comparable discipline.
  • Previous experience working in a large enterprise as a Program Manager in complex multinational organizations
  • Freight Forwarding experience preferred
  • Ability to handle complex situations with customers and multiple responsibilities simultaneously mixing long term projects with the urgency of immediate demands on the operations
  • Demonstrated ability to solve business problems
  • Excellent written and oral communication and interpersonal skills
  • Keen attention to detail with strong analytical, evaluative, and problem-solving abilities
  • Ability to influence in a team-oriented, collaborative environment
  • PMP or Prince2 project management certification preferred

Our VisionThe Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

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DHL Global Forwarding (USA)