C.H. Robinson

Customer Account Specialist – Phoenix – USA

Job Overview

On your next adventure, you’ll

  • Build and develop relationships with customers to ensure continued partnership.
  • Communicate shipment updates proactively and accurately ensuring a customer centric approach Analyze customer inquiries and provide quality and timely insights and updates to your customers.
  • Proactively identify opportunities to improve operational efficiency.
  • Respond to customers with a sense of urgency to provide an excellent customer experience.
  • Recognize opportunities and leverage automation to take action and promote value.
  • Call on dormant customers to reestablish contact and generate demand.
  • Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations.
  • Network internally with Account Management, Operations, and Capacity teams

You’re a great fit if you have

  • High School Diploma or GED equivalent
  • Previous Customer Engagement Experience
  • Ability to travel up to 5% (domestically)

Even better if you

  • Value a diverse and inclusive work environment.
  • Have basic proficiency in Microsoft Office Suite of Programs
  • Display attention to detail, accuracy, and problem solving.
  • Exhibit demonstrated negotiation, collaboration, and influencing skills.
  • Hold a bachelor’s degree from an accredited college or university.

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C.H. Robinson

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