Customer Account Specialist – Phoenix – USA

On your next adventure, you’ll

• Build and develop relationships with customers to ensure continued partnership.
• Communicate shipment updates proactively and accurately ensuring a customer centric approach
• Analyze customer inquiries and provide quality and timely insights and updates to your customers.
• Proactively identify opportunities to improve operational efficiency.
• Respond to customers with a sense of urgency to provide an excellent customer experience.
• Recognize opportunities and leverage automation to take action and promote value.
• Call on dormant customers to reestablish contact and generate demand.
• Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations.
• Network internally with Account Management, Operations, and Capacity teams

You’re a great fit if you have

• High School Diploma or GED equivalent
• Previous Customer Engagement Experience
• Ability to travel up to 5% (domestically)

Even better if you

• Value a diverse and inclusive work environment.
• Have basic proficiency in Microsoft Office Suite of Programs
• Display attention to detail, accuracy, and problem solving.
• Exhibit demonstrated negotiation, collaboration, and influencing skills.
• Hold a bachelor’s degree from an accredited college or university.