DB Schenker, USA

Corporate Account Manager Americas – Miami – USA

Job Overview

Tasks & Responsibilities

  • Manage overall account relationships for multinational customers to ensure excellent customer service during implementation, the transition to operations and ongoing maintenance of the account.
  • Partner with other sales professionals globally to orchestrate an account sales strategy
  • Primary point of liaison with customer on all business-related matters pertaining to overall business process & implementation, including new potential business, commercial issues, scope of agreement, business improvements, & ongoing performance
  • Maintain overview of the account status at all times and report as required using agreed tools.
  • Strategically partner with other departments (e.g. Product Development teams and Corporate/Regional Staff and Operations teams) to ensure continual, consistent service and growth
  • Internal communication to key management to ensure clarity and alignment of all resources and infrastructure to support sales and profit goals and customer operating requirements
  • Participate in global and/or regional strategic review of the business structure (resourcing, sales support, internal business processes, customer relationship management) with regional and country operations and staff leaders
  • Participate in Quarterly Business Reviews with the customer and regional and country operations and staff leaders
  • Establish business Key Performance Indicators and benchmarks. Use these indicators to drive internal process improvements
  • Achieve annual sales and profit goals for multinational or large regional customers
  • Responsible for customer profitability in conjunction with regional and country operations and staff leaders for transportation and supply chain services.
  • Identification of Global Account targets and execute business development of targeted accounts.
  • Respond to complex and sensitive logistical issues and questions; create innovative and profitable solutions in tandem with specialized partners within the organization, i.e. Customs Brokerage, Ocean, Logistics, IT.
  • Close new Global Accounts and increase Global Account Revenues, year over year.
  • Other duties and projects as assigned

Requirements

Details/Specification/Explanation of the role specific skills
  • This is a sales management position.
  • Exceptional interpersonal, analytical, problem-solving, and communication skills required.
  • Bachelor’s degree or equivalent required.
  • (US specification only)
  • Generally prefer 5-7 years of related sales or management experience.
  • Comprehensive knowledge and understanding of regional (e.g. U.S. domestic) and international multi-model cargo operations required.
  • Must demonstrate working knowledge of accounting, logistics, pricing, and informational technology.

Benefits

401(k), Dental, Direct Deposit, Holidays, Medical, Vision

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

More Information

Apply for this job
Share this job

DB Schenker, USA

Global Logistics Solutions & Supply Chain Management