CEVA Logistics, USA

Contract Logistics Operations Manager – Jurupa Valley – USA

Job Overview

What are you going to do?

Primary Duties & Responsibilities
  • Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer’s standards.
  • Maximize profitability through superior customer service, effective and prompt communications and follow-up on all pending matters with the customer.
  • Plan and monitor daily staffing schedules, and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives.
  • Manage revenue and expenses to budget constraints.
  • Ensure directives, rules and procedures are communicated to all operations’ staff.
  • Ensure safety methods, practices and programs are implemented and maintained.
  • Ensure that freight is being moved in a safe and timely manner utilizing appropriate equipment and tools.
  • Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.
  • Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
  • Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
  • Train and certify new employees on all performance standards.
  • Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities.
  • Conduct annual performance reviews for all staff within department.
  • Address all employee performance problems promptly and directly in accordance with CEVA personnel polices and procedures.
  • Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.
  • Perform other duties as needed.

What are we looking for?

Education & Experience
  • High School Diploma or GED required.
  • Bachelor’s Degree in Transportation, Logistics, Supply Chain Management preferred; or an equivalent combination of work experience and completion of the LDP Program; or an equivalent combination of education and work experience.
  • Minimum five years related experience.
  • Minimum four years industry experience preferred.
  • Minimum three years supervisory or managerial experience required.
Certifications & Licenses
  • Valid state issued Driver’s License.
  • Forklift Driver Certification.
  • Other professional certifications may be required.
Languages & Communication Skills
  • Must be able to read, write, and communicate fluently in English.
  • Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
  • Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from management, employees and vendors.
Computer Skills
  • Computer literate
  • Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
Other Skills/Experience
  • In-depth knowledge of all products, services and operations.
  • Ability to manage the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses).
  • Makes customers and their needs a primary focus of one’s actions; develops and sustains productive relationships.
  • Ability to identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions.
  • Allocates decision making authority and/or task responsibilities to others to maximize the organization’s and individuals’ effectiveness.
  • Explore alternatives and positions to reach outcomes that gain all parties’ support and acceptance.
  • Analyze complex problems and develop alternative solutions.
  • Demonstrated leadership skills in influencing departments and implementing and managing change.
  • Ability to plan, organize and manage multiple projects and set priorities.
  • Basic understanding and experience in project management methodologies.
  • Develops and uses collaborative relationships to accomplish work goals; develops individual relationships by listening, sharing ideas and appreciating others’ efforts.
  • Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
  • Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
Working Conditions
  • Work is generally performed within an office, stockroom and/or warehouse environment with standard office equipment available.
  • Warehouse environment includes daily exposure to high noise environment, regular exposure to moving machinery and/or vehicles, exposure to dust, and working alone or closely with others.
  • The working environment is generally favourable.
  • Lighting and temperature are adequate.
 Physical Requirements
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to talk; hear; stand; walk; sit; use hands and fingers to handle and feel; reach with hands and arms; and be able to lift up to twenty (20) pounds.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

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CEVA Logistics, USA

Making business flow