Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer’s standards.
Maximize profitability through superior customer service, effective and prompt communications and follow-up on all pending matters with the customer.
Plan and monitor daily staffing schedules, and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives.
Manage revenue and expenses to budget constraints.
Ensure directives, rules and procedures are communicated to all operations’ staff.
Ensure safety methods, practices and programs are implemented and maintained.
Ensure that freight is being moved in a safe and timely manner utilizing appropriate equipment and tools.
Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.
Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
Train and certify new employees on all performance standards.
Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities.
Conduct annual performance reviews for all staff within department.
Address all employee performance problems promptly and directly in accordance with CEVA personnel polices and procedures.
Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.
Perform other duties as needed.
What are we looking for?
Education & Experience
High School Diploma or GED required.
Bachelor’s Degree in Transportation, Logistics, Supply Chain Management preferred; or an equivalent combination of work experience and completion of the LDP Program; or an equivalent combination of education and work experience.
Minimum five years related experience.
Minimum four years industry experience preferred.
Minimum three years supervisory or managerial experience required.
Certifications & Licenses
Valid state issued Driver’s License.
Forklift Driver Certification.
Other professional certifications may be required.
Languages & Communication Skills
Must be able to read, write, and communicate fluently in English.
Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from management, employees and vendors.
Computer Skills
Computer literate
Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
Other Skills/Experience
In-depth knowledge of all products, services and operations.
Ability to manage the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses).
Makes customers and their needs a primary focus of one’s actions; develops and sustains productive relationships.
Ability to identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions.
Allocates decision making authority and/or task responsibilities to others to maximize the organization’s and individuals’ effectiveness.
Explore alternatives and positions to reach outcomes that gain all parties’ support and acceptance.
Analyze complex problems and develop alternative solutions.
Demonstrated leadership skills in influencing departments and implementing and managing change.
Ability to plan, organize and manage multiple projects and set priorities.
Basic understanding and experience in project management methodologies.
Develops and uses collaborative relationships to accomplish work goals; develops individual relationships by listening, sharing ideas and appreciating others’ efforts.
Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
Working Conditions
Work is generally performed within an office, stockroom and/or warehouse environment with standard office equipment available.
Warehouse environment includes daily exposure to high noise environment, regular exposure to moving machinery and/or vehicles, exposure to dust, and working alone or closely with others.
The working environment is generally favourable.
Lighting and temperature are adequate.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk; hear; stand; walk; sit; use hands and fingers to handle and feel; reach with hands and arms; and be able to lift up to twenty (20) pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
