Forwarding Jobs Recruitment Division

Collections Specialist for Global Accounts – Charlotte, NC – USA

Job Overview

  • Salary offer ▵ Circa $54,000

Collections Specialist for Global Accounts in Charlotte, NC

Salary: Circa $54,000

Benefits: Medical, dental, vision, life, 401K, PTO: Vacation, sickness, all major holidays + three floating holidays

Company Overview: Our Client is one of the world’s leading Transport and Logistics organization.

As a Collections Specialist for Global Accounts, you will be responsible for:

  • Manage collections for multi-million-dollar account portfolios.
  • Communicate effectively with customers and internal departments (verbally and in writing) to ensure collection of outstanding receivables.
  • Maintain portfolio balances within corporate guidelines and escalate in a timely manner as needed.
  • Work closely with Operations Management and Coordinators to review detailed, sometimes complex client contracts to ensure proper account set-up and billing.
  • Assist in managing customer portals and EDI billing.
  • Provide customers with statements of account and invoices as requested.
  • Keep meticulous notes regarding collections efforts.
  • Resolve customer discrepancies, claims or non-payment issues
  • Perform root-cause analysis and be able to present findings (verbally and in writing).
  • Raise issues to Billing and Sales Administration.
  • Process credit card transactions, refunds, adjustments and recommend write offs as needed.
  • Prepare required documentation and reports for placing accounts with third party collections agents.
  • Generate aging and status reports
  • Provide cross training and coverage for other Collection Specialists as needed.
  • Special projects as directed by Management.

As a Collections Specialist for Global Accounts your required skills will be:

  • Two (3) years of experience in credit and collections.
  • Must demonstrate ability to use Microsoft applications specifically advanced Excel
  • Associate’s Degree or post high school education/training preferred
  • Must be professional in appearance and manner.
  • Ability to handle multiple projects at once.
  • SAP a strongly preferred
  • Required to interact professionally with customers as well as internal departments
  • Ability to work independently and as part of a team.
  • Strong oral and written communication skills.
  • Shipping experience preferred but not required

Thank you for your interests, if you think this opportunity of a Collection Specialist for Global Accounts is for you, please click apply below.

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