Brokerage Operations Manager – Moline – USA

Key Responsibilities

• In this exciting role you will be the subject matter expert (SME) for Entry Processing operations, ensuring your team successfully complies with DHL’s global customer care standards
• Drive high performance for your team by ensuring they meet customer service related Key Performance Indicators (KPIs) while continuously improving our customer’s experience
• Partner with the local central dispatching team to oversee the day-to-day freight movement and ensure the workflow is adequately managed, ensuring a high level of customer satisfaction and handling any escalated issues from your team.
• Support the product and your Hub stations by providing expertise, critical thinking, and problem resolution skills to continue to grow DHL’s market share.

Skills / Requirements

• Excellent understanding of US Customs Brokerage
• 3-5 years of experience in related area of responsibility
• Bachelor’s Degree (Business Administration, Int’l Trade or related area) preferred
• Strong communication, problem solving and interpersonal skills; ability to quickly build rapport with both customers and DHL Global Forwarding business units.
• Licensed Customs Broker (preferred)