DHL Global Forwarding (USA)

Brokerage Operations Analyst – Moline – USA

Job Overview

Key Responsibilities

  • Conduct pre-entry summary audits on the key customer’s customs entries
  • Act as liaison between DHL Customs Brokerage, Tier 1 team, and key customer.
  • Conduct thorough root cause analysis and develop corrective action plans for issues with customs entries, transportation of customer’s goods and/or process improvement areas
  • Deliver monthly metrics on business activities
  • Perform customary brokerage activities including pre-clearance,
  • Work to resolve problem shipments, lagging shipment monitoring and develop corrective action
  • Focus on process/strategy improvements and SOP creation

Skills / Requirements

  • Previous experience in Customs Brokerage
  • Solid understanding of Customs requirements
  • Ability to interpret data and translate into actionable recommendations to improve processes/KPIs
  • Strong customer service skills
  • Excellent computer skills, especially in MS products including Excel, Powerpoint & Word
  • Process-improvement mindset
  • Strong communication skills

More Information

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DHL Global Forwarding (USA)