Brokerage Import Coordinator – Moline – USA

Key Responsibilities

• Effectively support data gathering efforts required for projects.
• Achieve a basic level of knowledge on principals of HTS classification by participating in a DHL Basic Classification Training curriculum conducted by DHL’s Import Compliance team.
• Respond to and resolve issues pertaining to customs entry submissions
• Manage updates to the customer’s parts catalog and ensure those updates are also updated within our systems
• Analyse and action exception report to identify missing/incomplete information
• Provide key customer with instruction on data element requirements for imports in order to ensure timely and compliant entry processing.
• Provide support and guidance for other US classification issues and projects as they arise including support for the key customer classification provider
• Support the key customer’s U.S. Import Compliance/Free Trade Agreements and other Duty Reduction programs
• Support the US Assist entry reporting process
• Participate and contribute ideas and information on import compliance team conference calls.

Skills / Requirements

• Previous experience in Customs Brokerage/Import preferred
• Ability to interpret data and translate into actionable recommendations to improve processes/KPIs
• Strong customer service skills
• Excellent computer skills, especially in MS products including Excel, PowerPoint & Word
• Strong communication skills
• Ability to work in a fast-paced environment